FAQS

How often will I receive service?

To assure the cleanliness and chemistry balance of your pool, we recommend a weekly visit from our pool technician. Biweekly and monthly services are offered, but we cannot guarantee the cleanliness or balanced pool chemistry. 

How can I easily pay online?

With our new Customer Portal you can manage an pay your invoices online with ease. You can make a payment, view transaction history, set up auto pay, and more with just the click of a button. Head to the home page or visit app.skylinepayments.com/customerportal/mainlandpoolservice to get started.

What exactly is included in my weekly maintenance fee?

-Skimmer baskets will be emptied.

-All leaves and debris will be netted from your pool.

-The pool system will be backwashed and rinsed.

- The pump pot will be emptied and cleaned.

-If applicable, the in-pool cleaner will be cleaned.

-A sample of the pool will be tested. Chemicals will be added as needed.

-The pool will be vacuumed as needed. 

-A visual inspection of the pool will be conducted to detect any malfunctions.

Does my weekly maintenance fee include chemicals?

No, any chemicals added will be an additional fee. We will add your chemicals as long as they are accessible to the technician. Chemical prices are comparable to your local pool supply store.

How will I receive my pool service report?

After the service is completed, you will receive an email stating all work performed, chemistry readings, as well as a picture of your pool.

How will I receive my invoice?

One to two business days after you receive service, you will receive an email from Quickbooks with a detailed invoice.

Do you offer autopay?

Yes; autopay is a standard feature for ongoing service. A member of our team will contact you prior to your first maintenance visit to verify a preferred payment method. Email billing@mainlandpoolservice.com if you have any questions.